You may contact us via support@bluebikesnola.com.

A service area is the blue-bordered zone on the Blue Bikes Nola App where you can ride and park a vehicle. Parking vehicles outside this area can subject you to a fine.

With community support, our goal is to serve as many New Orleanians as possible! To see our current service area, visit our system area map.

Blue Bikes strongly recommends that riders wear a helmet.

Bikes can be located using the Blue Bikes app available for iPhone and Android.

Download the Blue Bikes Nola app. Set up a payment method. To unlock a Blue Bike, scan the QR code that is located on the handlebars or on the lock.
From the main map screen, tap the Scan button at the bottom of the screen, and scan the QR code to start riding. If the bike's lock does not unlock, contact support at support@bluebikesnola.com or by tapping the “?” icon at the bottom right of the app to submit your issue by app form.

The QR code can be found on the e-bike in two places: in a small rectangular area between the handlebars, and on the lock over the rear wheel.

Every bike has a cable lock that wraps around a fixed object and wheel lock that closes through the rear wheel. Wrap the cable lock around a bike rack or street sign pole. Insert the circular end of the cable into the wheel lock. Manually press the orange button on the bottom left corner of the wheel lock and push until securely locked. Use the Blue Bikes Nola app to end your trip by submitting a photo of your locked bike. Be sure your photo clearly shows the cable secured to bike parking!

If you're not able to take a picture of your bike, don't panic! Just make sure it's locked safely in a hub or at a rack. You can then shoot us a message through the Blue Bikes app by tapping the “?” icon at the bottom right corner.

Safely lock and secure your bike at a hub. You can then contact Blue Bikes support at support@bluebikesnola.com or by tapping the “?” icon at the bottom right of the app to submit your issue by app form. Our team will get back to you as soon as possible to help successfully end your trip.

Feel free to securely park your bike and end your trip at any Blue Bikes hub that is highlighted on the service area map in the Blue Bikes Nola app. Additionally, our team recognizes that each rider has different needs. As such, we offer a $2 Out-of-Hub Convenience Charge that provides greater accessibility by allowing riders who are on-the-go to be able to secure their Blue Bike to any publicly accessible bike rack or to sign posts within the service area that is not a designated Blue Bikes hub.

Yes! You can use the Hold function to lock your bike for short errands while on a trip. While your bike is on Hold, no one else will be able to rent it. Because no other user can access the bike while it is on hold, you will be charged for the time you have a bike on Hold.

Yes! You can ride the bike outside of the service area. However, if you end your trip outside of the service area, you will be charged a $25.00 Out-of-Service area Fee. If you are outside of the service area and want to stop to eat or grab a bottle of water, you can put the bike on hold and lock it temporarily (you will still be charged for the time the bike is on hold). You can then unlock and continue riding.

Blue Bikes hubs are officially designated parking areas that are highlighted on the service area map in the Blue Bikes Nola app. You can securely lock your vehicle and end your trip at any Blue Bikes hub. Additionally, you are more likely to find a vehicle at a Blue Bikes hub.

Please see our Pricing Page for the latest pricing and membership options.

Yes! The Blue Bikes for All program is a $4 per month reduced fare monthly membership for New Orleans residents who use Louisiana Purchase (S/NAP) or Medicaid.

You can only rent one vehicle per account.

For credit and debit cards, the hold amount for bike rental is $10. For prepaid credit cards, the hold amount is $30.

The hold that is placed on your credit card is released at the end of your trip, but it may take up to a couple of days for it to reflect on your credit or debit statement.

Credit or debit cards will be charged an authorized hold of $10.00 when you start a trip, while the hold amount for prepaid cards is $30. If you are unable to start a trip and your card is declined, please check the available balance on your card. This hold will be released at the end of your trip but may take a couple of days to reflect on your credit or debit statement.

Riders can take an unlimited number of trips per day for the membership period as long as the total ride time is within 60 minutes. Charges of $0.15/minute apply when a rider exceeds 60 minutes of total daily ride time. The given minutes will reset at midnight every day.

Pedal-assist e-bikes ride just like any other bicycle. You get on and you pedal! The difference is that when you pedal, there is a small electric motor that adds an assist to each pedal stroke. This makes it possible to ride an e-bike to work without getting sweaty in the summer and allows riders to go further than they might otherwise ride -- providing access to more employment opportunities, more grocery stores, more restaurants, and more friends!

The motor turns on automatically when you start pedaling.The motor stops running when you stop pedaling. The e-bikes stop providing power assist at approximately 16 mph.

The e-bike doesn't need to be turned off. You just need to lock the e-bike to a rack and take a photo to end the trip.

No. The previous bikes were removed from the city by the previous out-of-state operator. This is a 100% new fleet of state-of-the-art pedal-assist e-bikes managed by Blue Krewe, a local, community based non-profit!

Lock your Blue Bike at the nearest hub and email support@bluebikesnola.com to let us know.

Blue Krewe is a community-based non-profit that manages and operates Blue Bikes in New Orleans. Donate, volunteer, or learn more by visiting BlueKrewe.org.

Become a Founding Member and help us get the city rolling again! Click on the button below to visit the Blue Krewe PayPal page to make a donation and support bikeshare in New Orleans!

Become a Founding Supporter! Email info@bluekrewe.org to learn more.

The Bike Saints Program is an initiative to maintain high quality public spaces and provide a way for locals to directly support the creation of a top-notch bikeshare system here in New Orleans. Blue Bikes membership holders have the opportunity to earn a free monthly membership by returning Blue Bikes parked Out-of-Hub to designated Blue Bikes hubs.

A Bike Saint receives one Return-to-Hub Point after they return an Out-of-Hub vehicle to a designated Blue Bikes hub.
By earning 20 Return-to-Hub Points in a calendar month, a Bike Saint qualifies for a free monthly membership that is redeemable for the subsequent month. Bike Saints who earn 20 Return-to-Hub Points in a calendar month will be emailed a unique promo code to redeem their free monthly membership.

You don't need to sign up to become a Bike Saint! Anyone with a monthly membership is eligible. Once you have earned 10 Return-to-Hub Points you automatically become a Bike Saint! After that, you will receive a special automated email after each trip ends so you can track your progress while you help your community.

Return-to-Hub Points do not roll over and reset to zero on the first day of each month. There is no limit on the amount of Return-to-Hub Points that a Bike Saint can earn. However, a Bike Saint will only be able to earn one free monthly membership per month.

Yes! Blue Cross and Blue Shield of Louisiana is the primary sponsor of Blue Bikes. Their generous support makes bikeshare possible in New Orleans!